Frequently Asked Questions

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Frequently Asked Questions (FAQ)

How long does it take to process an order? We aim to process and dispatch all orders within a standard timeframe, typically within 24 to 48 hours.
How can I track my shipment? Once your order is dispatched, you will receive an email with tracking details to monitor your package until it arrives.
Do you ship across India? Yes, we provide shipping services to most pin codes across the country.
Can I modify my order after it has been placed? Since we process orders quickly to ensure fast delivery, modifications are only possible if the package has not yet been handed over to our logistics partners.

What is your return policy? We maintain a strict No Return and No Exchange policy. All sales are final.
Why do you have a “No Return” policy? This policy is in place to ensure that every rider receives brand-new, untampered, and technically sound accessories. For safety reasons, once a technical component leaves our facility, we cannot guarantee its integrity for resale.
What if I receive a damaged product? In the rare event that an item is damaged during transit, please contact us at store@motoreez.com within 24 hours of delivery with unboxing photos or videos for assistance.

How do I ensure a part will fit my vehicle? We provide detailed descriptions for all accessories to help you determine compatibility. If you are unsure, please reach out to our team before purchasing.
Should I install these parts myself? For maximum safety and performance, we strongly recommend that all technical, electrical, or performance-related accessories be installed by a certified professional technician.

Are my payment details secure? Yes, we use secure, industry-standard payment gateways to process all transactions. We do not store your credit card or banking information on our servers.
What payment methods do you accept? We accept various payment options, including major credit/debit cards, UPI, and net banking.